FREQUENTLY ASKED QUESTIONS

Quick answers for readers and authors.

Find guidance on orders, ebooks, shipping, author onboarding, commission and marketplace use.

Books and an e-reader on a sunlit desk

Common questions

Browse the Shop, choose a title and format, add it to your cart and complete checkout. Available payment methods appear during checkout.

Yes. The marketplace can support both formats in the same order. Shipping applies only to physical items.

Eligible downloads are available through the order confirmation flow and your customer account. See the Ebook Download Policy for the current access rules.

The store is designed to support Zimbabwe delivery and selected international destinations. Review the Shipping Policy for the current staging rules and replace them with final rates before launch.

Start on the Become an Author page, then complete Vendor Registration and review the Author Agreement. New books are published after administrative review and approval.

Authors receive 80% of eligible book revenue and Crevilot retains 20%. Crevilot also charges a fixed platform service fee of US$0.50 per completed book sale. Payment processing, banking, currency conversion, withdrawal, payout and other third-party transaction charges are borne by the author and deducted separately where applicable.

Yes. Approved titles can be configured for digital delivery, physical fulfilment or both formats.

Refund eligibility depends on product type and order status. Review the Refund Policy for the current staging rules.

Approved vendors use the Vendor Dashboard to manage products, orders, sales, earnings and store activity.

No. The current marketplace configuration uses manual seller approval. Selling access begins after Crevilot reviews the registration.

Still need help?

Send your question through the contact page and include any relevant order or book details.