STORE POLICY
Refund Policy
How refund, return and cancellation requests are handled for physical and digital products.
Last updated 14 September 2026
On this page
Temporary staging content. Replace with the client-approved legal wording before production launch.
Before requesting a refund
Please check the product format, description, price and delivery information before ordering. If there is a problem with your order, contact Crevilot with your order number and a clear description of the issue.
Physical books
A return or refund for a physical book may be considered where an item arrives damaged, materially defective, incorrect or otherwise qualifies under the final store policy and applicable law. Items should be kept in their received condition while the request is reviewed.
Change-of-mind returns
Change-of-mind eligibility, return windows and any return-shipping responsibility will depend on the final policy approved by Crevilot. Any applicable conditions should be shown clearly before production launch.
Ebooks and digital products
Because digital files can be accessed or downloaded immediately, completed digital purchases are generally not refundable simply because the customer changes their mind. Crevilot may still review cases involving duplicate purchases, technical delivery failure, an incorrect file or another verified issue.
Damaged, incorrect or missing items
If a physical order arrives damaged or incorrect, or does not arrive within a reasonable period after the estimated delivery window, contact support with the order details. Photos or other supporting information may be requested where relevant.
Refund method
Approved refunds will normally be returned through the original payment method where technically available. Processing time can depend on the payment provider or banking network.
Cancellations
A physical order can only be cancelled before fulfilment if the order has not already been packed, dispatched or otherwise committed for delivery. Digital orders may become non-cancellable once access or download delivery has begun.
How to request help
Use the Crevilot contact page and include your order number, email address used for the purchase and a short explanation of the issue. Final refund timeframes and conditions can be replaced here once the client approves them.
Need help with this policy?
Contact Crevilot for order, delivery, account or digital-download support.